Cancellation and refund policy

This Cancellation & Refund Policy applies to bookings with NINI TOURS d.o.o. (Nini Tours / Nini Travel Agency) made via https://ninitours.com, email, phone, or other channels. Online deposits are collected by NINI TOURS LUXURY j.d.o.o.. This policy forms part of our Terms and Conditions.

Unless stated otherwise, amounts paid online at booking are treated as a deposit for the specific product booked. Refund eligibility below applies to deposits and any further amounts paid for that same booking. Paying a deposit does not prevent correction of an obvious pricing error under the Terms; if you decline the corrected price, refund rules for operator/pricing-error cancellation apply as stated in the Terms.

Send a written cancellation to info@ninitours.com (preferred) including booking reference, full name, and travel date. Cancellation is effective when we confirm receipt in writing. Message-app cancellations are accepted only if we confirm them by email.

Unless a specific product page states otherwise, the following applies to private transfers and tours:

More than 72 hours before the scheduled pickup or start: full refund of the price paid (minus non-refundable payment-provider fees if charged and not recoverable).

Less than 72 hours before the scheduled pickup or start: no refund.

No-show or unreachability at pickup: no refund.

If a tour includes non-refundable third-party tickets (attractions, ferries, etc.), those portions may remain non-refundable even when the service fee would otherwise be refundable — we will disclose this where practicable at booking.

Airport transfers: if your inbound flight is delayed and you provided a flight number, we will adjust pickup where reasonably possible. Extreme delays may require reconfirmation; failure to notify us of major schedule changes may be treated as a no-show.

Where possible, we prefer to reschedule rather than cancel. Rescheduling is subject to availability and may change the price. Short-notice changes may be treated under the cancellation schedule above.

If we cancel a confirmed booking for reasons within our control (for example vehicle failure without suitable replacement, or staffing shortage), we will offer a full refund of amounts paid for the cancelled service, or a mutually agreed alternative date or service of equal value. This is without prejudice to any mandatory consumer remedies.

Road transfers: adverse weather rarely cancels road transfers entirely. Significant delays may occur. If roads are closed by authorities and the transfer cannot be performed, we will offer reschedule or refund of the unused service.

Boat tours and sea-dependent experiences: if conditions are unsafe (wind, waves, thunderstorms, authority restrictions, or captain’s safety decision), we will attempt to reschedule; or if reschedule is not reasonably possible, provide a full refund of the affected tour price paid; or offer a modified itinerary where safe and still of material value (you may refuse a material downgrade and request refund or reschedule).

Weather-related decisions may be made on the day of departure. We are not liable for consequential losses (hotels, flights, etc.) beyond the tour price, except where mandatory law requires otherwise.

Force majeure events beyond reasonable control may lead to reschedule or refund of the unused portion. No additional compensation is owed beyond mandatory law.

If you are not present or reachable within the waiting window stated in the Terms or your confirmation, the booking may be marked as a no-show and is non-refundable. Contact the driver or office immediately if you are delayed.

If a service is partly performed (for example shortened due to customer request, refusal of a safe route, or passenger conduct), refunds are discretionary except where we are at fault or mandatory law requires a reduction.

If a deposit or online payment is refundable under this policy, our Terms, or mandatory applicable law, refunds will be processed via the same payment entity and, where practicable, the same payment method used for the original charge (typically through NINI TOURS LUXURY j.d.o.o. as merchant). Bank or card issuer timelines may apply after we initiate the refund (often 5–15 business days).

We do not refund services already fully performed; no-shows subject to the rules above; optional extras already consumed; or payment-provider fees that are non-recoverable, where disclosed and permitted by law. This clause does not limit any non-excludable EU/HR consumer cancellation or refund rights that apply to your booking.

Please contact info@ninitours.com before filing a chargeback so we can resolve the issue. Unfounded chargebacks may be contested with booking records. This does not limit mandatory rights.

Nothing in this policy excludes mandatory consumer rights under Croatian or EU law that cannot be waived. If a term is unfair or non-binding under mandatory law, the remainder of the policy continues to apply.

NINI TOURS d.o.o. (Nini Tours / Nini Travel Agency) — service / cancellations NINI TOURS LUXURY j.d.o.o. — online deposit refunds (merchant) Email: info@ninitours.com Phone: +385 95 569 6566 Address: Vrlička 27, 21000 Split, Croatia OIB (service): 16246966048 · OIB (payments): 49887955927