Head of operations, Nini Travel Agency

Žana Jakšić

Runs the desk in Split and keeps every booking moving. If your pickup time changed or you need a restaurant that actually works with kids, she is usually the one who sorts it out.

Žana is head of operations at Nini Travel Agency and the person who makes the day actually happen. Bookings land on her desk, drivers get their routes, skippers get their head counts, and guests get a confirmation that means something. She has been with the company since the early days and knows every moving part of a busy summer in Dalmatia. Morning emails before coffee, last-minute airport runs, a family that needs a slower pace on a land day. She handles it without drama. She still tests beaches and restaurants with her own kids before we recommend them to guests, because theory is useless if a three-year-old melts down at lunch. Her guides here are the practical stuff she wishes more people knew before they landed in Split. Pack light, book the ferry early, do not try to do Hvar and Plitvice on the same day.